Privacy Policy
Last updated: 18 September 2026
Australian Polyclinic, First Floor, Building 19, CCA, DHA Phase 5, Lahore, Pakistan, respects the privacy of patients and website visitors. This policy explains how we handle information submitted through australianpolyclinic.com and when you contact our clinic.
Information we collect
Depending on how you contact us, we may collect your name, date of birth, address, telephone number, email address, preferred doctor, appointment preferences, and information you provide about symptoms, medical conditions, medicines and concerns for your consultation. We may also receive information you provide by telephone, email or WhatsApp. Our website and hosting services may collect technical information, such as your IP address and browser details, to operate and protect the site.
How we use your information
We use your information to respond to enquiries, arrange appointments, register patients, provide and coordinate care, communicate about your visit, maintain appropriate records, and operate and protect our website. An appointment enquiry is a request and does not itself confirm a booking. Please avoid putting detailed medical information in the appointment enquiry form; you can discuss this with the doctor or use the designated patient registration process.
Patient forms and third-party services
Our website may link to a Google-hosted patient registration form. Information entered into that form is submitted through Google's service and may be stored in the connected Google account or response sheet used by the clinic. Website enquiry forms may send notifications to the clinic's email account and, depending on the form settings, may also store entries in the website database. If you contact us through WhatsApp, your message is handled by WhatsApp under its own privacy terms. These services may process or store data outside Pakistan. Please read their privacy notices when using them.
Who can access or receive your information
We limit access to authorised clinic personnel and the doctor involved in your care according to their responsibilities. Service providers that host the website, forms, email or communications may process information on our behalf. We may share relevant information with another healthcare professional to coordinate your care where appropriate, with your agreement or where required by law. We do not publish patient information on the website.
Security
Our website uses HTTPS to protect information while it is transmitted between your browser and the website. Access to clinic systems is password protected, and we restrict access to people who need the information for their work. No internet transmission or electronic storage system can be guaranteed completely secure. Please do not send urgent or highly sensitive medical information through a general website enquiry form.
Cookies, analytics and embedded content
The website may use cookies needed for its operation and security. Logged-in website administrators may receive cookies for login and display preferences. Pages may contain content or links from other services, such as maps, videos or patient reviews. Those services may collect technical information and use their own cookies when their content loads or when you visit them.
How long we keep information
We keep patient and enquiry information for as long as reasonably needed for care, clinic administration, record keeping, security and applicable legal obligations. Retention can differ by the type of information and the service used. We review and delete information when it is no longer needed, subject to applicable record-keeping requirements. If comments are enabled, comments and their metadata may remain to help moderate follow-up comments.
Your choices and requests
You can contact us to ask about information we hold, request a correction, or ask us to delete information where appropriate. We may need to verify your identity and may have to retain some information for clinical, administrative or legal reasons. You can choose not to provide information through a website form and contact the clinic by phone instead.
Contact us
For questions about this policy or your information, contact Australian Polyclinic at admin@australianpolyclinic.com or 0311 057 3333. Address: First Floor, Building 19, CCA, DHA Phase 5, Lahore, Pakistan.
Changes to this policy
We may update this policy when our services, forms or privacy practices change. The date at the top shows when it was last updated.